“Good Business”

Greetings, I have found two videos that are short but gave some easy to understand information about personas.  From the readings and other advice, I am learning that being highly in-touch with the user is a staple of the UX experience – from the initial phases to through the research process, at the conferencing table and right through to the very end of the process.  As Leisa and others have pointed out, being empathetic to the user should be the focus of “good” business .

https://www.youtube.com/watch?v=W1kw5xK1C30

 

UX Library Website

https://www.interaction-design.org/literature

Being new to UX, I had to do a lot of research to get (somewhat) up to speed.  Even after just a couple of hours browsing around, I came across a lot of interesting and helpful material on this site.  I hope this can be of use to someone.  It was to me!

UX Everywhere

Before this class, I had heard of User Testing, but had never really thought seriously about it. Now that I am in this class, it feels like it is everywhere!

I was in the Library at the community college I work at and happened to overhear a librarian ask two students if they would have a look at a prototype website and give feedback.

I emailed her that afternoon and she shared the following:

Good morning!!

Yes; I was trying to find a mix batch so the more the better! This will be the 2nd ‘overhaul’ and I’ve asked for some instructor feedback on what they like and don’t like on our current site. One thing that came up was “too many access points” and confusion over the tabs. Another thing that we are about to implement is a one search/discovery search with a platform called Summon that is available for free through NCLIVE.
Here is the preview: https://coastalcarolina.libguides.com/c.php?g=781055&p=5599067&preview=6dd4ce5b4e70fce11e51b578d532c672

 
You can compare it to the current website. You could even ask your classes to make pro/con lists if you want to include them. 
 
I’d love to hear any concerns, questions, etc. We, as well as most community colleges, use SpringShare and the website is actually a libguide with a fair amount of custom coding. 
 
Let me know if you have any questions!
Maybe you’ll have a chance to take a look. Best!

Professional Insecurity Insight

Reading through Buley’s book and this week’s articles, I notice a common link or hesitance organization employees may have when it comes to working with UX teams or experts.  This hesitance is in job security.   I am not sure if the failure of communication comes from the UX person not clearly explaining his/her role or if it is the organization leadership who failed to explain why people the employees do not know would be asking them for information…maybe it is a combination of the two.

I remember my first experience dealing with a UX expert, it was just after 9/11 when my company began reorganizing.  There wasn’t any heads up to the employees that people would be coming by, sitting with us, observing how we do things, and asking questions.  So one can image what everyone was thinking – Am I about to get fired? Are they trying to eliminate my position? Is my job about to be automated? etc.   Even when it was my turn, I felt all sorts of hesitation in sharing how my processes (especially since there wasn’t a clear process defined at the time).  It would’ve been easy for the UX person to simply explain why she was there and what she hoped to accomplish, but instead, she said, “I’m just here to observe”.

Months later, we did find out that her purpose was to evaluate how we were working and transmitting information from one department to another in an effort to better streamline our business processes so that we could better serve our customers.

But why was it hard to say that initially?  Why cause so much resistance within the staff and shake up morale?  Who was ultimately responsible for explaining what was happening to us?  All in all, has anyone else had to experience job insecurity due to working with a UX team?

UX and How Badly Law Enforcement Needs It

Hey all,

So this link isn’t exactly a news article. At all. Rather, it’s a list of different companies and the vehicles they’ve made available for law enforcement use in 2017.

http://www.policemag.com/channel/vehicles/articles/2017/02/law-enforcement-vehicles-2017.aspx

That being said, the beginning of the article hints to something I got into a detailed conversation about with some coworkers last week.  It talks about the reality that law enforcement and its needs have changed, therefore its tools (namely, patrol vehicles) have changed with it.

Background:

My coworkers and I were griping about some of the new changes coming to our patrol vehicles: namely that the durable Toughbook computer (if you haven’t seen one, it’s a Dell with a large shock and water resistance shell.  Like a Dell wrapped in an Otterbox), will be replaced by tablets with bluetooth keyboards in the coming months. Our command staff already have the new tablets and 60 more have already been ordered for our new roll out of SUVs.

These tablets were tested by exactly one person, and their recommendation was accepted by command staff and the devices ordered.

This person is one of three captains. He works at our main department office Mon-Fri, 9-5. He is not a patrol captain, but the operations and logistics captain. When he was a patrol officer, he never worked night shift.

As a result of the limited testing, it’s been reported that the bluetooth keyboards break easily, are not back-lit (making them difficult to use safely at night), and the tablets don’t have the processing power to run our software smoothly (resulting in tremendous lag). Further, while the tablets can be removed from vehicles, the keyboards cannot, therefore reports cannot be completed inside the office.

As patrol officers, this communicates to us (among other things) that our in-car technology will be more difficult to use, unreliable, and ultimately, compromise our safety.

I realized during our griping session that the issue was that no credible usability testing had been conducted. Further, user experience (from what I can tell not having actually used one of these tablets) has been disregarded entirely.

 

Question:

I’m curious as to your perspective on this. Mine is certainly not the only profession that uses technology that is regulated by a hierarchy and/or IT department. Has anyone else experienced the stress of technological roll outs that not only failed to do a task in the appropriate environment, but are mandatory for use for the foreseeable future? How was that combated? How do your respective chains of command respond to feedback and do you find it changes anything?

 

UX Prototyping: New Tools for Designers

Hey y’all!

I stumbled across this article a couple weeks ago just as we starting this class. It is from 2015, so not recent; however, it lists a plethora of UX tools (including some of the ones we are utilizing this semester). I particular like that it includes a chart that breaks down the capabilities of each tool so that you can determine which would work best per situation.

If you have time, I would look at some of the conceptual designs that this firm has come up with. Pretty impressive.

http://www.argodesign.com/work/UX-Prototyping-New-Tools-for-Designers.html