my Blog
Read my posts about UX, content strategy, technical communication, and more
Toward a Model of UX Education: Training UX Designers Within the Academy
My newest article, "Toward a Model of UX Education: Training UX Designers Within the Academy," is currently available in IEEE Transactions on Professional Communication. In the article, Fred Beecher and I explain our approach to teaching UX within higher education....
The Definitive Beginner’s Guide to UX Design
Check out my new ebook for UXPin’s Free Design Library: UX Design: The Definitive Beginner's Guide. What You’ll Find Inside 5 chapters to help you succeed in UX design. Topics include: thinking like a designer, different design stages, useful activities, finding...
Teaching Agile Project Management With UX
One of my newest articles, "Managing experiences: Utilizing user experience design (UX) as an Agile methodology for teaching project management," is currently available in the International Journal of Sociotechnology and Knowledge Development. In the article I explain...
User-Generated Content Strategy in “The Free Repair Guide for Everything”
My article with Jack Labriola, iFixit myself: User-generated content strategy in “the free repair guide for everything," is currently available from IEEE Transactions on Professional Communication. In the article we present a study on the content strategy behind...
A Threefold Approach to Digital Content Management for Non-Profits
Non-profits provide necessary services to communities in need, services that include domestic violence intervention, relief from homelessness, and donations of food and other items. At the same time, non-profits must reach a variety of community audiences to sustain...
A Free UX Curriculum and Remote Usability Tool: The TryMyUI EDU Program
TryMyUI EDU is a free UX curriculum and remote usability tool for college professors and students. It enables college professors to develop assignments and courses around an industry-standard UX tool, as well as UX best practices. TryMyUI EDU Can Help You Train Future...
[CFP] Globalizing User Experience: Strategies, Practices, and Techniques for Culturally Sensitive Design
Technical Communication, the journal of the Society for Technical Communication (STC), is soliciting article proposals for an upcoming special issue that will examine how technical communicators can design for new kinds of user experiences in international,...
A Great Model for Teaching UX: Service-Learning
Several members of industry and academia have asked me recently how I go about teaching UX. One way I've successfully done so is through service-learning. What Is Service-Learning? Service-learning puts students in the position to learn about a topic while at the same...
New Approaches to Managing UX Projects
I recently edited a special issue of the International Journal of Sociotechnology and Knowledge Development on the topic of Managing UX Projects. In Part 2 of this special issue, several scholars from the field of Technical and Professional Communication (TPC)...