Purpose (the Why)
After doing this assignment, you should be able to:
- Understand the scope of the discipline of content strategy
- Understand some of the important aspects of conducting a content audit and creating a report for a client
- Understand the role of analytics in digital marketing
On this module, you are encouraged to use any of the technologies available in the Bate 3012 computer lab or that you personally own, including word processors, web browsers, and online applications (e-mail, chat, blogging, etc.). We will cover some of these technologies as we go along, but you can use any that you are proficient with or want to experiment with on this module.
You will definitely need access to the following technologies to complete this module:
- A working and recently-updated Internet browser (Google Chrome, Firefox, or Safari are recommended)
- A word-processing application that allows for the production of documents in standard formats (.doc, .docx, .rtf, or .pdf; Microsoft Word, Open Office’s Writer, or Apple’s Pages are recommended)
- A reliable email client (Outlook, Apple’s Mail, or Gmail are recommended)
Genre (the What)
In the age of social technologies, content becomes incredibly important. By “content” I mean “relevant information.” Think about the World Wide Web: there is a lot of information on it that is completely useless to you at any given time. And the information you do need may be hard to find, may be inaccessible, or you may not even know you need it. In this environment, organizations who can deliver good content to people when they need it are going to have an enormous advantage.
Enter the position of content strategist as purveyor of relevant information. This is a person who is not a web designer, per se, but who often works in close proximity with designers to make sure content is useful. They will often conduct focus groups or other research to adapt existing content to customer needs. Overall, they manage, shape, and deliver content and teach organizations, and people within organizations, how to do so as well.
Your assignment in this module is to conduct a digital marketing audit of one channel of the client’s communication strategy. From this audit, you will then write a Content Recommendation Report summarizing your findings and making recommendations for improvement.
Documents You Must Produce for this Project (Media and Modes)
The following writing and review tasks must be completed in Eli by the following dates / times:
- 4/1/22: Draft of Content Recommendation Report is due to Eli by the start of class
- 4/1/22: Review of Draft of Content Recommendation Report is due to Eli by the end of class
The following must be posted to Canvas by the following dates / times:
- 3/2/22: Homework #4 is due to Canvas by the start of class
- 4/4/22: Cover Letter (including how you individually contributed to your group’s project) and a final draft of a Content Recommendation Report is due to Canvas by midnight
Audiences (the Who)
The only audience for your cover letter is your instructor, who will use it to evaluate the choices you made when constructing your documents. Your primary audience for your Content Recommendation Report is the creator of the channel you are auditing. Your instructor is an important audience of this document as well, however, as he will assess it based on the grading criteria for this module. Your peers will also act as an audience by helping you respond effectively to this overall writing situation.
To Complete This Project (Workflow)
1) 3/2/22 by the start of class >>
Do Homework #4
2) 3/2/22 – 3/28/22 >>
Digital marketing research typically takes 3 forms:
- Content audits of the effectiveness of content within a particular channel for a particular audience
- Empirical research with living, breathing customers
- Examination of analytics for a particular channel (i.e. social, web, Google Ads, etc.)
To begin this process, start by selecting one channel from the client that you want to examine. This should be a channel you are in charge of.
Below is a list of example channels:
- Email Newsletter
- Google Ads
Next, you need to find 2-3 examples from other organizations that are in the same genre (i.e. non-profit blog) as the channel you are auditing, but that are more effective. Google is often the best source for finding comparator organizations. The goal here is to find 2-3 organizations that have similar channels and goals to the one you are auditing and then to compare them to the organization you’re auditing.
These questions will help you:
- Visual design: how well does the channel adopt modern web aesthetics, including mobile responsiveness, layout, color scheme, use of white space, and use of images?
- Typography: how well does the channel use fonts? Are they appropriate? Appealing? Readable?
- Content: how appealing is the content for its target audience?
- Interaction design: how appealing are calls-to-action and other forms of interaction for a target audience?
Please use this Content Audit Template to help you.
Next, compare the channel you are auditing to the channels of the other organizations you’ve collected for each of the above categories.
To help you do this, create a simple table with the following information in Excel or another spreadsheet program:
- Column 1: Link
- Column 2: Visual design notes
- Column 3: Typography notes
- Column 4: Content notes
- Column 5: Interaction design notes
Next, choose a method of gathering empirical data on your channel. Below are some examples to help you.
- Line up 2-3 colleagues or friends who fit the same customer segment and conduct a focus group – Recommend tools: Google Hangouts + A screen-recording tool http://mashable.com/2011/08/04/google-plus-record-hangouts/
- Send a survey to 10-15 of your friends who fit the same demographic – Recommend tool: SurveyMonkey
- Do interviews with 2-3 of your colleagues or friends who fit the same customer segment – Recommend tools: Google Hangouts + A screen-recording tool http://mashable.com/2011/08/04/google-plus-record-hangouts/
Finally, choose a method of gathering analytics data on your channel. Below are some tools to help you.
- Keyword Search Patterns: SEO Book Keyword Planner
- Facebook, Twitter, or Instagram: Simply Measured
- Facebook, Twitter, LinkedIn, or Instagram: Hootsuite Analytics
- Website: Google Analytics
3) 3/25/22: No Class – Conducting Impression Tests
4) 4/1/22 by the start of class >>
Draft of Content Recommendation Report is due to Eli
Compile your findings from your research into a draft of a brief 1-3 page report with the following sections and then upload this document as an attachment to Eli:
Executive Summary: Provide a brief, 1-2 paragraph summary of your findings from your research including:
- What the overall purpose of your research was.
- Any trends or patterns you will be highlighting from your research.
- Recommendations you are making based on your research.
Findings: Describe your findings from your research in detail, being sure to use examples such as screenshots of actual content to illustrate your main points.
Take-Away: Tell your audience how the channel you audited can be improved. What are concrete actions the audience can take to improve the channel for their target audience?
5) 4/1/22 by the end of class >>
Review of Content Recommendation Report is due to Eli
Do a review of two of your peers’ documents in Eli. Remember: the key to a good review is to indicate what is successful and also what needs work. Doing only one of these things will not help the people you review.
I will also look through the drafts and make class-wide comments on the course website.
6) 4/4/22 by midnight ET >>
Revise all documents you’ve created. The point of these reviews is to help you improve your writing. This process will be negated if the draft you submit to Eli is the same as the draft you hand in as your final. Revise, revise, revise.
Be sure you log in to Eli to see what you reviewers said about your draft as you work on your final draft. Listen to your reviewers and make critical choices to improve your documents based on what they say.