my Blog
Read my posts about UX, content strategy, AI, technical communication, and more
A Lean UX Workflow for Smaller Organizations
Though UX is a must for all new applications, small organizations often lag behind in this area. This trend is frequently posed as a resource problem: user experience design (UX) teams, usability testing software, and professional web developers are typically lacking...
Using Personas in UX Research
I recently participated in a webinar for TryMyUI in which I explained the process of building and using personas. Here's a full recording of my talk: Here's just the SlideShare: Why Are Personas Important? Personas are archetypal users crafted from data gathered...
Learning UX: Perspectives from the Classroom and the Boardroom
I have taught at the college level for over ten years now, including several classes in UX. During that time, I've also mentored a lot of new teachers. The question that comes up time and again is: "how do you balance it all?" In this post, I'll explain why this...
3 Fields to Pay Attention to: UX, Technical Communication, and Content Strategy
User experience design (or UX), technical communication, and content strategy are three interrelated disciplines involving communication and digital technologies. And they are all set to grow by leaps and bounds over the next decade. According to a recent CNN Money's...