Me in a Nutshell
I’m an Associate Professor of Technical and Professional Communication at East Carolina University and am President and Founder of Content Garden, Inc., a UX and content strategy firm. This means I’m a researcher, teacher, and consultant who uses UX and content strategy to help people improve their communities and organizations.
My clients are people who want to develop better content, better SEO, better user experiences, better writing, better designs, and better reach for their target customers, clients, and donors.
my blog about ux, content strategy, technical communication, and more
My newest article, Helping content strategy: What technical Communicators can do for non-profits, is currently available in Technical Communication. In the article, Suzan Flanagan and I explore findings from a study of non-profit content strategy. Our findings...
Balancing User Advocacy and Organizational Accountability: A Lean UX Workflow for Mobile App Development
My newest article, Designing boater advocacy: A Lean UX mobile app project to increase emergency response accountability, is currently available in the proceedings of the 39th ACM International Conference on Design of Communication. In the article, Suzan Flanagan,...