my Blog
Read my posts about UX, content strategy, technical communication, and more
Localizing UX Advocacy and Accountability: Using Personas to Amplify User Agency
My newest article, Localizing UX advocacy and accountability: Using personas to amplify user agency, is currently available in Technical Communication (Issue 69(4)). In the article, Suzan Flanagan and I explore findings from a UX research project to...
Content Strategy: A How-to Guide
This comprehensive text provides a how-to guide for content strategy, enabling students and professionals to understand and master the skills needed to develop and manage technical content in a range of professional contexts. The landscape of technical communication...
What Content Strategists Do and Earn: Findings from an Exploratory Survey of Content Strategy Professionals
My newest article, What content strategists do and earn: Findings from an exploratory survey of content strategy professionals, is currently available in the Proceedings of the 40th ACM International Conference on Design of Communication. In the article, Suzan...
The State of UX in TPC: Courses, Credentials, Programs
IEEE Transactions on Professional Communication is soliciting article proposals for an upcoming special issue that will examine the state of UX programs within technical communication and beyond. This special issue will be published in December 2023, and the guest...
Helping Content Strategy: What Technical Communicators Can Do for Non-Profits
My newest article, Helping content strategy: What technical Communicators can do for non-profits, is currently available in Technical Communication. In the article, Suzan Flanagan and I explore findings from a study of non-profit content strategy. Our findings...
Balancing User Advocacy and Organizational Accountability: A Lean UX Workflow for Mobile App Development
My newest article, Designing boater advocacy: A Lean UX mobile app project to increase emergency response accountability, is currently available in the proceedings of the 39th ACM International Conference on Design of Communication. In the article, Suzan Flanagan,...