my Blog
Read my posts about UX, content strategy, technical communication, and more
Helping Content Strategy: What Technical Communicators Can Do for Non-Profits
My newest article, Helping content strategy: What technical Communicators can do for non-profits, is currently available in Technical Communication. In the article, Suzan Flanagan and I explore findings from a study of non-profit content strategy. Our findings...
Balancing User Advocacy and Organizational Accountability: A Lean UX Workflow for Mobile App Development
My newest article, Designing boater advocacy: A Lean UX mobile app project to increase emergency response accountability, is currently available in the proceedings of the 39th ACM International Conference on Design of Communication. In the article, Suzan Flanagan,...
Content Strategy: People, Practices, and Technologies
Ensuring High-Quality Student User Experiences: PARS and the Technical Communication Online Writing Class
The State of Mobile UX: Best Practices From Industry and Academia
The Story/Test/Story Method: A Combined Approach to Usability Testing and Contextual Inquiry
Creating a UX Course: Where Do I Get Started?
How to Create Content Models that Invite User Participation
Content Strategy in Technical Communication
People from many different walks of life are increasingly hungry for technical content, whether that content contains patient information, complex learning outcomes, or directions for repairing a broken device. As technical content grows in importance, from marketing...