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Read my posts about UX, content strategy, AI, technical communication, and more
Why Technical Communication Must Be Part of the AI Energy Consumption Conversation
Over the past year, stories about artificial intelligence have dominated headlines. Most of them focus on breakthroughs in generative tools, productivity gains, or fears of job replacement. Far fewer talk about the material reality behind these systems: the immense...
Lessons for Technical Communicators from MIT’s 95% AI Failure Study
The past few years have been filled with breathless headlines about artificial intelligence transforming the workplace. But behind the hype, the reality is more complicated. According to MIT’s 95% AI failure study that has been making the rounds, most AI projects...
What a New Study on the Occupational Implications of Generative AI Means for Technical Communication
Generative AI has been heralded as a transformative force in the workplace, but what does that actually mean for specific professions? A recent study by Tomlinson et al. (2025) offers one of the clearest snapshots yet of the occupational implications of generative AI,...
5 AI Ethical Issues We Need to Deal With ASAP
If you’ve worked with generative AI tools in the past year, you’ve likely experienced two things: awe at how fast they work, and unease at how confidently they get things wrong. That tension, between automation and accuracy, scale and control, isn’t just a bug. It’s a...
Unauthorized AI Experiment on Reddit Demonstrates Core Danger of AI
In early 2025, a group of researchers secretly deployed a language model on Reddit’s r/ChangeMyView, a subreddit designed for thoughtful debate. Without users’ consent, the AI participated in over 1,000 discussions, crafting persuasive responses designed to mimic real...
Contextual Inquiry with AI: Asking Better Questions, Getting Better Data
As technical communicators and UX researchers, we know that asking the right questions is the foundation of meaningful design. Contextual inquiry, or observing users in their environments and probing into their workflows, has long been a cornerstone method. But as...
Generative AI in Technical Communication: Writing With the Machine
As technical communicators, we’re no strangers to automation. We’ve been using templates, macros, content management systems, and structured authoring tools for decades. But generative AI—tools like ChatGPT, Claude, and Gemini—introduces a new kind of automation. One...
Technical Communication and AI: Building Smarter Workflows, Ethically
There’s a growing divide—and opportunity—between those who build AI tools and those who communicate how, why, and for whom they should be used. As artificial intelligence becomes more embedded in professional workflows, technical communicators are increasingly asked...
Why Content Strategy in User Experience Matters More Than Ever
In the ever-evolving landscape of technical communication, content strategy in user experience (UX) design has become increasingly significant. Technical communicators are uniquely positioned to bridge these disciplines, enhancing both the clarity of content and the...