by Guiseppe | Apr 28, 2025 | Artificial Intelligence, Contextual Inquiry, Technical Communication, User Research, UX
As technical communicators and UX researchers, we know that asking the right questions is the foundation of meaningful design. Contextual inquiry, or observing users in their environments and probing into their workflows, has long been a cornerstone method. But as...
by Guiseppe | Apr 22, 2025 | Artificial Intelligence, Technical Communication, Writing
As technical communicators, we’re no strangers to automation. We’ve been using templates, macros, content management systems, and structured authoring tools for decades. But generative AI—tools like ChatGPT, Claude, and Gemini—introduces a new kind of automation. One...
by Guiseppe | Apr 15, 2025 | Artificial Intelligence, Education, Teaching, Technical Communication
There’s a growing divide—and opportunity—between those who build AI tools and those who communicate how, why, and for whom they should be used. As artificial intelligence becomes more embedded in professional workflows, technical communicators are increasingly asked...
by Guiseppe | Apr 2, 2025 | Education, Technical Communication
The field of technical communication is in a weird place right now. Can a technical communication graduate degree help? As a field, we’re more in demand than ever, but the demands themselves are changing. Companies want us to be experts in everything from UX to...
by Guiseppe | Mar 29, 2025 | Artificial Intelligence, Education, Technical Communication
Lately, I’ve been hearing the same question from students, colleagues, and industry professionals alike: How important is AI to the future of technical communication? And the answer, honestly, is that it’s becoming essential. We’re living through a moment where AI...
by Guiseppe | Nov 17, 2022 | Personas, Technical Communication, User Research, UX
My newest article, Localizing UX advocacy and accountability: Using personas to amplify user agency, is currently available in Technical Communication (Issue 69(4)). In the article, Suzan Flanagan and I explore findings from a UX research project to...
