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Read my posts about UX, content strategy, AI, technical communication, and more

5 AI Ethical Issues We Need to Deal With ASAP

If you’ve worked with generative AI tools in the past year, you’ve likely experienced two things: awe at how fast they work, and unease at how confidently they get things wrong. That tension, between automation and accuracy, scale and control, isn’t just a bug. It’s a...

Generative AI in Technical Communication: Writing With the Machine

As technical communicators, we’re no strangers to automation. We’ve been using templates, macros, content management systems, and structured authoring tools for decades. But generative AI—tools like ChatGPT, Claude, and Gemini—introduces a new kind of automation. One...

Why Content Strategy in User Experience Matters More Than Ever

​In the ever-evolving landscape of technical communication, content strategy in user experience (UX) design has become increasingly significant. Technical communicators are uniquely positioned to bridge these disciplines, enhancing both the clarity of content and the...

Is A Technical Communication Graduate Degree Right for You?

The field of technical communication is in a weird place right now. Can a technical communication graduate degree help? As a field, we’re more in demand than ever, but the demands themselves are changing. Companies want us to be experts in everything from UX to...

Why Technical Communicators Need to Develop AI Skills Right Now

Lately, I’ve been hearing the same question from students, colleagues, and industry professionals alike: How important is AI to the future of technical communication? And the answer, honestly, is that it’s becoming essential. We’re living through a moment where AI...