my Blog
Read my posts about UX, content strategy, AI, technical communication, and more
From Adoption to Accountability: What the AI Impact on Business Means for Technical Communication
Artificial intelligence is no longer a fringe technology for businesses. According to a recent report from the U.S. Census Bureau, AI tools are increasingly being integrated into everyday business operations, from customer service to internal decision-making. What...
What a Recent Figma Report Reveals About AI and Design as Collaborative, Not Isolated, Work
Recent conversations about AI often frame it as a replacement. AI replaces designers. AI replaces writers. AI replaces coders. What gets lost in that framing is the reality of how work actually happens inside organizations. A recent report from Figma on shifting roles...
Why UX Can’t Be an Afterthought as AI Replaces Coders
The idea that AI could completely replace coders is no longer speculative. Tools that generate, refactor, and debug code are increasingly framed as substitutes for human developers rather than supports. That framing matters, because when AI replaces coders, it also...
How Personas Can Advance Social Justice in Engineering
In my newest article with Michael Kerr Griffin, Using Personas as a Multidisciplinary Design Tool for Social Justice in Engineering, we propose a structured workflow for bringing personas into engineering design so human factors sit alongside feasibility and...
What a Textual Analysis of UX Job Ads Reveals About the Future of Technical Communication
The UX job market is evolving fast, and technical communication programs need to keep up. In my new article with Bremen Vance, UX Research, Management, and Design: What a Textual Analysis of UX Job Ads Means for Technical Communication, published in IEEE Transactions...
Prompt Engineering for Content Strategy: The New Skill for Managing Content
Artificial intelligence is changing how organizations plan, produce, and manage content. But the shift isn’t only about automation: it’s about communication. As AI tools become part of everyday workflows, a new competency is emerging at the heart of content...
What Technical Communicators Should Know About the $1.5 Billion Anthropic Settlement
The $1.5 Billion Anthropic Settlement marks a turning point in how courts, companies, and creators are grappling with the use of copyrighted works in AI training. For technical communicators, the case is less about numbers and more about precedent. It shows that the...
Tactical User Research Methods: How UX Can Reshape Organizations
User research methods are now at the heart of organizations that develop products and services ranging from mobile apps to healthcare programs. But not all organizations approach user research in the same way. In my new chapter in the book Tactical Approaches to...
Survey on AI in Technical Communication: We Want to Hear From Practitioners
Artificial intelligence is transforming workplaces across industries, and technical communication is no exception. Yet despite the attention AI receives in the media, we still know very little about how practitioners in our field are actually using it. That is why we...