my Blog
Read my posts about UX, content strategy, AI, technical communication, and more
Designing Professional Communication Across Cultures
I recently co-edited a special issue of Connexions International Professional Communication Journal on the topic of "Designing Professional Communication Across Cultures" with Quan Zhou. As part of the special issue, several scholars from the field of Technical and...
Localizing User Experience: Strategies, Practices, and Techniques for Culturally Sensitive Design
I recently co-edited a special issue of Technical Communication, the journal of the Society for Technical Communication on the topic of "Localizing User Experience: Strategies, Practices, and Techniques for Culturally Sensitive Design" with Huatong Sun. As part of the...
Helping Content: A Three-Part Approach to Content Strategy With Non-Profits
My newest article, “Helping Content: A Three-Part Approach to Content Strategy With Non-Profits,” is currently available in volume 5(1) of Communication Design Quarterly Review. In the article, Suzan Flanagan and I explain our approach to developing content strategy...
Mapping Personas: Designing UX Relationships for an Online Coastal Atlas
My newest article, “Mapping Personas: Designing UX Relationships for an Online Coastal Atlas,” is currently available in volume 43 of Computers and Composition. In the article, Christina Moore and I explain our approach to developing personas for an online coastal...
Digitally Mapping the Buddhist Holy Land: Intercultural Communication, Religious History, and Networked Rhetoric
My newest article, “Digitally Mapping the Buddhist Holy Land: Intercultural Communication, Religious History, and Networked Rhetoric,” is currently available in the latest issue of Rhetoric, Professional Communication, and Globalization. In the article, Derek...
Spurring UX Innovation in Academia Through Lean Research and Teaching
My newest article, “Spurring UX Innovation in Academia Through Lean Research and Teaching,” is currently available in the IEEE Xplore Digital Library as part of the proceedings of the 2016 International Professional Communication Conference (Pro Comm). In the article,...
Content Strategy Service-Learning Partnerships With Nonprofit Organizations: A Guiding Heuristic and Overview of Deliverables
My newest article, “Content Strategy Service-Learning Partnerships with Nonprofit Organizations: A Guiding Heuristic and Overview of Deliverables,” is currently available in the Association of Computing Machinery's Digital Library as part of the proceedings of the...
Toward a Model of UX Education: Training UX Designers Within the Academy
My newest article, "Toward a Model of UX Education: Training UX Designers Within the Academy," is currently available in IEEE Transactions on Professional Communication. In the article, Fred Beecher and I explain our approach to teaching UX within higher education....
The Definitive Beginner’s Guide to UX Design
Check out my new ebook for UXPin’s Free Design Library: UX Design: The Definitive Beginner's Guide. What You’ll Find Inside 5 chapters to help you succeed in UX design. Topics include: thinking like a designer, different design stages, useful activities, finding...