my Blog
Read my posts about UX, content strategy, AI, technical communication, and more
User-Generated Content Strategy in “The Free Repair Guide for Everything”
My article with Jack Labriola, iFixit myself: User-generated content strategy in “the free repair guide for everything," is currently available from IEEE Transactions on Professional Communication. In the article we present a study on the content strategy behind...
A Threefold Approach to Digital Content Management for Non-Profits
Non-profits provide necessary services to communities in need, services that include domestic violence intervention, relief from homelessness, and donations of food and other items. At the same time, non-profits must reach a variety of community audiences to sustain...
A Free UX Curriculum and Remote Usability Tool: The TryMyUI EDU Program
TryMyUI EDU is a free UX curriculum and remote usability tool for college professors and students. It enables college professors to develop assignments and courses around an industry-standard UX tool, as well as UX best practices. TryMyUI EDU Can Help You Train Future...
[CFP] Globalizing User Experience: Strategies, Practices, and Techniques for Culturally Sensitive Design
Technical Communication, the journal of the Society for Technical Communication (STC), is soliciting article proposals for an upcoming special issue that will examine how technical communicators can design for new kinds of user experiences in international,...
A Great Model for Teaching UX: Service-Learning
Several members of industry and academia have asked me recently how I go about teaching UX. One way I've successfully done so is through service-learning. What Is Service-Learning? Service-learning puts students in the position to learn about a topic while at the same...
New Approaches to Managing UX Projects
I recently edited a special issue of the International Journal of Sociotechnology and Knowledge Development on the topic of Managing UX Projects. In Part 2 of this special issue, several scholars from the field of Technical and Professional Communication (TPC)...
CFP (Deadline Extended): Designing Professional Communication Across Cultures
I'm going to be co-editing a special issue of connexions international professional communication journal with Quan Zhou entitled "Designing Professional Communication Across Cultures." If you're not familiar with connexions, they are a peer-reviewed academic journal...
What Technical Communicators and UX Designers Can Learn From Participatory Action Research
Professionals from many different walks of life are being asked to design educational opportunities, to communicate complex forms of knowledge to a variety of stakeholders, and to develop new user experiences. In collaboration with the Office for Leadership and...
New Approaches to UX and Project Management
I recently edited a special issue of the International Journal of Sociotechnology and Knowledge Development on the topic of UX and Project Management. In Part 1 of this special issue, several scholars from the field of Technical and Professional Communication (TPC)...