by Guiseppe | Nov 12, 2025 | Personas, User Research, UX
In my newest article with Michael Kerr Griffin, Using Personas as a Multidisciplinary Design Tool for Social Justice in Engineering, we propose a structured workflow for bringing personas into engineering design so human factors sit alongside feasibility and...
by Guiseppe | Sep 15, 2025 | User Research, UX
User research methods are now at the heart of organizations that develop products and services ranging from mobile apps to healthcare programs. But not all organizations approach user research in the same way. In my new chapter in the book Tactical Approaches to...
by Guiseppe | Apr 28, 2025 | Artificial Intelligence, Contextual Inquiry, Technical Communication, User Research, UX
As technical communicators and UX researchers, we know that asking the right questions is the foundation of meaningful design. Contextual inquiry, or observing users in their environments and probing into their workflows, has long been a cornerstone method. But as...
by Guiseppe | Nov 17, 2022 | Personas, Technical Communication, User Research, UX
My newest article, Localizing UX advocacy and accountability: Using personas to amplify user agency, is currently available in Technical Communication (Issue 69(4)). In the article, Suzan Flanagan and I explore findings from a UX research project to...
by Guiseppe | Nov 1, 2021 | Technical Communication, Usability, User Research, UX
My newest article, Designing boater advocacy: A Lean UX mobile app project to increase emergency response accountability, is currently available in the proceedings of the 39th ACM International Conference on Design of Communication. In the article, Suzan Flanagan,...
by Guiseppe | Apr 2, 2020 | Education, Students, Usability, User Research, UX
My newest article, The story/test/story method: A combined approach to usability testing and contextual inquiry, is?currently available?in?Computers and Composition.?In the article, I introduce a new method that represents a combined approach to usability testing and...
