by Guiseppe | Apr 28, 2025 | Artificial Intelligence, Contextual Inquiry, Technical Communication, User Research, UX
As technical communicators and UX researchers, we know that asking the right questions is the foundation of meaningful design. Contextual inquiry, or observing users in their environments and probing into their workflows, has long been a cornerstone method. But as...
by Guiseppe | Nov 17, 2022 | Personas, Technical Communication, User Research, UX
My newest article, Localizing UX advocacy and accountability: Using personas to amplify user agency, is currently available in Technical Communication (Issue 69(4)). In the article, Suzan Flanagan and I explore findings from a UX research project to...
by Guiseppe | Nov 1, 2021 | Technical Communication, Usability, User Research, UX
My newest article, Designing boater advocacy: A Lean UX mobile app project to increase emergency response accountability, is currently available in the proceedings of the 39th ACM International Conference on Design of Communication. In the article, Suzan Flanagan,...
by Guiseppe | Apr 2, 2020 | Education, Students, Usability, User Research, UX
My newest article, The story/test/story method: A combined approach to usability testing and contextual inquiry, is?currently available?in?Computers and Composition.?In the article, I introduce a new method that represents a combined approach to usability testing and...
by Guiseppe | Apr 6, 2017 | Personas, Technical Communication, Usability, User Research, UX
My newest article, “Mapping Personas: Designing UX Relationships for an Online Coastal Atlas,” is currently available in volume 43 of Computers and Composition. In the article, Christina Moore and I explain our approach to developing personas for an online coastal...
by Guiseppe | Apr 28, 2016 | Content Strategy, Education, Students, Teaching, Technical Communication, User Research, UX
My article with Jack Labriola, iFixit myself: User-generated content strategy in “the free repair guide for everything,” is currently available from IEEE Transactions on Professional Communication. In the article we present a study on the content strategy behind...
