by Guiseppe | Apr 28, 2025 | Artificial Intelligence, Contextual Inquiry, Technical Communication, User Research, UX
As technical communicators and UX researchers, we know that asking the right questions is the foundation of meaningful design. Contextual inquiry, or observing users in their environments and probing into their workflows, has long been a cornerstone method. But as...
by Guiseppe | Apr 8, 2025 | Content Strategy, UX
In the ever-evolving landscape of technical communication, content strategy in user experience (UX) design has become increasingly significant. Technical communicators are uniquely positioned to bridge these disciplines, enhancing both the clarity of content and the...
by Guiseppe | Jun 26, 2023 | UX
Guiseppe Getto, Mercer University, getto_ga@mercer.edu Suzan Flanagan, Utah Valley University The role of content strategist is growing within TPC and intersects strongly with more established roles such as technical writer and technical editor. At the same time, it...
by Guiseppe | Nov 17, 2022 | Personas, Technical Communication, User Research, UX
My newest article, Localizing UX advocacy and accountability: Using personas to amplify user agency, is currently available in Technical Communication (Issue 69(4)). In the article, Suzan Flanagan and I explore findings from a UX research project to...
by Guiseppe | Jul 26, 2022 | UX
IEEE Transactions on Professional Communication is soliciting article proposals for an upcoming special issue that will examine the state of UX programs within technical communication and beyond. This special issue will be published in December 2023, and the guest...
by Guiseppe | Mar 16, 2022 | UX
My newest article, Helping content strategy: What technical Communicators can do for non-profits, is currently available in Technical Communication. In the article, Suzan Flanagan and I explore findings from a study of non-profit content strategy. Our findings...
