my Blog
Read my posts about UX, content strategy, AI, technical communication, and more
User Research Methods in Technical Communication: What We Can Learn from Research Across Contexts
One of the challenges of talking about user research methods in technical communication is that we often assume we are all talking about the same thing when we are not. In some contexts, user research is treated as a carefully scoped, methodologically rigorous...
Using AI for Resumes: What Technical Communicators Can Learn from the AI Life Cycle
One of the challenges of talking about AI in technical communication right now is that too many conversations remain either too abstract or too simplistic. We hear that AI is changing hiring. We hear that résumés now need to be “optimized” for machines. We hear that...
Join Me at Information Energy 2026 to Learn About AI Myths in Tech Comm
If you’ve been following conversations about AI in technical communication, you’ve probably noticed a pattern by now. The loudest claims are often the least useful. AI will replace writers. Prompting is strategy. Automation will solve documentation bottlenecks on its...
Interpreting the Market Impacts of AI: How Technical Communicators Can Advocate for Human-Centered Work
Over the past few years, conversations about AI and work have tended to swing between two extremes. On the one hand, AI is often framed as an unstoppable force that will eliminate large categories of jobs. On the other hand, it is treated as just another tool, one...
Why Context Engineering Is the Next Big Thing for Technical Communication
Technical communication has always been a field that lives at the intersection of systems and people. We do not just explain technology. We analyze situations, structure information, design workflows, and evaluate whether communication actually works for the people...
Triangulating Insight: The UX Research Skills Needed to Capture the Most Important Data
User research is one of the core practices of UX. Yet many modern UX teams conduct research in ways that capture only the most obvious insights from users. Surveys, quick interviews, and rapid usability sessions can help validate ideas, but they often miss the deeper...
BLS Projects Just 1% Growth: What the AI Impact on Technical Writing Really Looks Like
The Bureau of Labor Statistics projects just 1 percent growth in technical writing jobs from 2024 to 2034. That translates into a net gain of about 500 jobs over an entire decade, moving from roughly 56,400 positions to 56,900 nationwide, according to the Occupational...
From Adoption to Accountability: What the AI Impact on Business Means for Technical Communication
Artificial intelligence is no longer a fringe technology for businesses. According to a recent report from the U.S. Census Bureau, AI tools are increasingly being integrated into everyday business operations, from customer service to internal decision-making. What...
What a Recent Figma Report Reveals About AI and Design as Collaborative, Not Isolated, Work
Recent conversations about AI often frame it as a replacement. AI replaces designers. AI replaces writers. AI replaces coders. What gets lost in that framing is the reality of how work actually happens inside organizations. A recent report from Figma on shifting roles...