my Blog
Read my posts about UX, content strategy, AI, technical communication, and more
How Personas Can Advance Social Justice in Engineering
In my newest article with Michael Kerr Griffin, Using Personas as a Multidisciplinary Design Tool for Social Justice in Engineering, we propose a structured workflow for bringing personas into engineering design so human factors sit alongside feasibility and...
What a Textual Analysis of UX Job Ads Reveals About the Future of Technical Communication
The UX job market is evolving fast, and technical communication programs need to keep up. In my new article with Bremen Vance, UX Research, Management, and Design: What a Textual Analysis of UX Job Ads Means for Technical Communication, published in IEEE Transactions...
Prompt Engineering for Content Strategy: The New Skill for Managing Content
Artificial intelligence is changing how organizations plan, produce, and manage content. But the shift isn’t only about automation: it’s about communication. As AI tools become part of everyday workflows, a new competency is emerging at the heart of content...
What Technical Communicators Should Know About the $1.5 Billion Anthropic Settlement
The $1.5 Billion Anthropic Settlement marks a turning point in how courts, companies, and creators are grappling with the use of copyrighted works in AI training. For technical communicators, the case is less about numbers and more about precedent. It shows that the...
Tactical User Research Methods: How UX Can Reshape Organizations
User research methods are now at the heart of organizations that develop products and services ranging from mobile apps to healthcare programs. But not all organizations approach user research in the same way. In my new chapter in the book Tactical Approaches to...
Survey on AI in Technical Communication: We Want to Hear From Practitioners
Artificial intelligence is transforming workplaces across industries, and technical communication is no exception. Yet despite the attention AI receives in the media, we still know very little about how practitioners in our field are actually using it. That is why we...
Why Technical Communication Must Be Part of the AI Energy Consumption Conversation
Over the past year, stories about artificial intelligence have dominated headlines. Most of them focus on breakthroughs in generative tools, productivity gains, or fears of job replacement. Far fewer talk about the material reality behind these systems: the immense...
Lessons for Technical Communicators from MIT’s 95% AI Failure Study
The past few years have been filled with breathless headlines about artificial intelligence transforming the workplace. But behind the hype, the reality is more complicated. According to MIT’s 95% AI failure study that has been making the rounds, most AI projects...
What a New Study on the Occupational Implications of Generative AI Means for Technical Communication
Generative AI has been heralded as a transformative force in the workplace, but what does that actually mean for specific professions? A recent study by Tomlinson et al. (2025) offers one of the clearest snapshots yet of the occupational implications of generative AI,...