my Blog
Read my posts about UX, content strategy, AI, technical communication, and more
The Story/Test/Story Method: A Combined Approach to Usability Testing and Contextual Inquiry
My newest article, The story/test/story method: A combined approach to usability testing and contextual inquiry, is?currently available?in?Computers and Composition.?In the article, I introduce a new method that represents a combined approach to usability testing and...
Creating a UX Course: Where Do I Get Started?
How to Create Content Models that Invite User Participation
Content Strategy in Technical Communication
People from many different walks of life are increasingly hungry for technical content, whether that content contains patient information, complex learning outcomes, or directions for repairing a broken device. As technical content grows in importance, from marketing...
Content Strategy Best Practices in Technical Communication
Introduction to Content Auditing: SEO, Assessment, and Content Management,
If you're looking for an introduction to content auditing, look no further. Content auditing is one of the central activities of content strategy, but research shows there are as many approaches to content auditing as there are experts who champion those approaches....