my Blog
Read my posts about UX, content strategy, AI, technical communication, and more
How to Create Content Models that Invite User Participation
Content Strategy in Technical Communication
People from many different walks of life are increasingly hungry for technical content, whether that content contains patient information, complex learning outcomes, or directions for repairing a broken device. As technical content grows in importance, from marketing...
Content Strategy Best Practices in Technical Communication
Introduction to Content Auditing: SEO, Assessment, and Content Management,
If you're looking for an introduction to content auditing, look no further. Content auditing is one of the central activities of content strategy, but research shows there are as many approaches to content auditing as there are experts who champion those approaches....
Content Strategy Best Practices in Technical Communication
[CFP] Context Is Everything: Content Strategy in Technical Communication
Helping Communication: A Preliminary Research Report on Non-Profit Content Strategy
Designing Professional Communication Across Cultures
I recently co-edited a special issue of Connexions International Professional Communication Journal on the topic of "Designing Professional Communication Across Cultures" with Quan Zhou. As part of the special issue, several scholars from the field of Technical and...
Localizing User Experience: Strategies, Practices, and Techniques for Culturally Sensitive Design
I recently co-edited a special issue of Technical Communication, the journal of the Society for Technical Communication on the topic of "Localizing User Experience: Strategies, Practices, and Techniques for Culturally Sensitive Design" with Huatong Sun. As part of the...